General Terms and Conditions
of Contract
GENERAL TERMS AND CONDITIONS OF CONTRACT.
Last update March 1, 2026
This document contains the information that you and any additional drivers must know about your rental. By reading this document, you acknowledge that you understand and accept these conditions in their entirety. The Rental Terms and Conditions are those that will generally govern your rental agreement, although in certain cases, there may be alterations to them; these would be reflected in all cases in your contract document.
The company providing the service is MINICAR PONS, S.A., with its registered office at Reus Avenida de Falset, 138 CIF A-43.042.274 through its registered trademark RENTALK50 ®, hereinafter RTK50. This will not necessarily be the same company with which you make your rental reservation.
To make a reservation, change or modify an existing reservation, please contact our reservation team by phone at +34 877 990 298 or via email at the following address: reservas@rentalk50.com
To provide feedback during or after your rental, please contact the following email address: lloguer@rentalk50.com
1.- BASIC DRIVER INFORMATION:
When picking up the vehicle, both the main driver and additional drivers must present their valid original driving license (category B) throughout the rental period. We can only accept original documents or, alternatively, the electronic driving license provided by the DGT through their "mi dgt" application.
You can download the application at the following link: https://sede.dgt.gob.es/es/appmidgt/
Please note that an electronic driving license only authorizes you to drive within Spain; if you plan to drive in other states, you must have the original physical license.
You will be able to rent one of our vehicles as long as you meet the following conditions:
Be between 21 and 85 years old, and possess a valid driving license throughout your rental period, with a minimum of 2 years of seniority for vehicles in GROUPS: A-AS-B-BH-C-CS-VA-VB-VC-VD. For the rest of the vehicles, the driver's age must be over 23 years with the same conditions of seniority and validity. If you or any of the drivers are under 23 years old, each will have to pay an additional young driver surcharge. The cost of this charge is €14.60 including VAT, per day and driver; if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days, having full coverage for the rest of the contract, up to a maximum of 30 days.
You may drive one of our vehicles if you hold a valid driving license issued in any country of the European Union or the European Economic Area (Andorra, Iceland, Liechtenstein, and Norway). You may be required to provide your driving license accompanied by an International Driving Permit if your document was issued outside the EU. This will always be required for drivers from the USA, Africa, Asia, and the Middle East.
Clauses and regulations of DVLA (Driver and Vehicle Licensing Agency)
If you have a UK driving license, the rental office staff will need to check your driving history when you pick up the vehicle. There are three ways to do this:
- Printing the summary of your driving history from the DVLA website.
- Using the "licence check code" on the DVLA website.
- Contacting DVLA by phone at +44 300 790 6801 (Monday to Friday, 08:00 to 19:00; Saturdays, 08:00 to 14:00 GMT).
Pasos a seguir antes de ir a retirar el vehículo:
- Visit www.gov.uk/view-driving-licence and click on Start Now
- Enter your driver's license number, your British social security number (NINO), and your postal code.
- Check the box "I agree" and click on "View now".
- Click on Share your licence information
- Click on Get a Code
- Write down the code or, if you have access to a printer, click on "Print".
The code is valid for 21 days. However, you will no longer need it once you have collected the vehicle. Therefore, you should request the code/printout a maximum of three weeks before the collection date.
2.- COUNTRIES WHERE IS PERMITTED TO DRIVE WITH A RTK50 VEHICLE
At the pick-up office, you must inform them about crossing the border. You are only allowed to use the vehicle in the following countries:
Germany, Andorra, Austria, Belgium, Denmark, Mainland Spain, France, Finland, Liechtenstein, Luxembourg, Netherlands, Portugal, Sweden, Switzerland, and Gibraltar.
Vehicles are not authorized to circulate on any island of the mentioned countries.
The transfer or transport of the vehicle to the Autonomous Cities of Ceuta and Melilla, from any point in the national territory, between the Peninsula and the islands (Balearic and/or Canary) is prohibited.
3.-USE OF THE VEHICLE:
The driver must use the vehicle with due care and skill. Use the vehicle according to the current regulations of the country you are driving in. Use the vehicle lawfully and for legal purposes. Use the correct fuel. Close the vehicle when not in use and ensure that all doors, windows, sunroof, removable roof, or detachable cover are securely closed. Keep the vehicle key under control at all times. The loss of the key is not covered by any insurance provided by RTK50. If such loss occurs, you must immediately notify our headquarters or, alternatively, the 24-hour roadside assistance phone number so that the car can be retrieved and kept at RTK50's facilities or the assistance company's facilities. If the loss of the key consequently leads to the theft of the vehicle, RTK50 may consider it misuse and therefore may demand the full amount of damages caused, including the value of the vehicle. The vehicle must not be used for commercial purposes, any form of motor sports, recreational or professional, off-road driving, towing another vehicle or trailer, transporting inflammable, explosive, corrosive, or combustible substances, except for essentially mineral oils permitted by current legislation. The primary driver must not allow any other person who is not listed in the rental agreement to drive the vehicle.
4.-ACCIDENTS AND THEFT
In case of an accident or theft, you must immediately notify the Police and us within 24 hours if the vehicle has been involved in an accident or has suffered a breakdown, even if there are no third parties involved. If you lose the vehicle, it is stolen, or it is damaged, you must, as stipulated by law, pay the excess specified in the rental agreement, any taxes, and our accident, theft, or damage management fees. We will try to recover the excess and other expenses from the opposing party, if applicable, provided that you can demonstrate that the damage, theft, or loss is not your fault and is not due to deliberate non-compliance, fraud, or gross negligence on your part. You are not liable for any charges for loss or damage to the extent attributable to our failure to maintain the vehicle or the manufacturer's warranty coverage.
5.-EXEMPTIONS
The waivers limit the amount of the excess to be paid if the vehicle is damaged or stolen. Our rates include a basic level of coverage, and we will not charge you more than the stipulated excess, plus applicable taxes and our theft or damage management fee, unless the waiver is not valid.
6.-FRANCHISE
Gemini ha dit Your excess will not be valid if the loss or theft is due to (I) a deliberately fraudulent action, omission, or gross negligence on your part, (II) a deliberate breach of the conditions, (III) damage caused to the interior of the vehicle except for those produced by natural wear and tear of the materials, (IV) damage caused to the vehicle's tires and rims, including punctures or blowouts not attributable to their poor condition, (V) damage to the underbody caused by driving off-road, on unpaved tracks, or outside of streets and highways, (VI) damage to the vehicle's roof by attempting to enter areas without adequate height clearance, (VII) loss of keys. If your excess is not valid, we will have the right to claim damages for an amount equivalent to the severity of the negligence up to the total amount of the damages or losses we have incurred.
7.- FINES AND CHARGES
The rental contract holder shall be responsible for paying any parking fines or traffic violations received during the rental period. RTK50, through its fines management department, will proceed with the identification of the rental contract holder as the driver, using the officially authorized means for this purpose. The management fee for each identification is €42.35, including VAT, per identification. To process this charge, RTK50 will debit this amount from the credit card provided at the time of rental and issue the corresponding invoice.
VERY IMPORTANT:This charge only corresponds to the identification of the driver; in no case does RTK50 charge for the amount of the fine. This will be sent to you by the Sanctioning Body to the address you provided, or in the case of reports issued by the DGT or the Madrid City Council to drivers of Spanish nationality, to the address appearing in your name in the DGT (General Directorate of Traffic) file.
8.- FUEL
You must return the vehicle with the same amount of fuel as it was provided to you at the time of pick-up. If you do not return the vehicle with the same fuel level, you will be required to pay for the fuel used, along with a refueling fee of €23.00, including VAT. The price per liter of fuel is based on the rates published in the Official State Gazette (B.O.E.) and is regularly updated in our system.
9.- ADDITIONAL DRIVERS AND PASSENGERS
You are responsible for ensuring that any additional drivers you have added to the rental agreement or any passengers traveling inside the Vehicle comply with these terms and conditions. The cost for an additional driver is €8.00/day VAT included, with a maximum charge of €80.00 per driver and contract.
10.- CHANGES IN THE RENT
You will be responsible for paying any price increase if you modify the rental period or if the agreed mileage is exceeded. You must also pay the "ONE WAY" fee if you return the vehicle to a different office than the original pick-up location.
11.- EARLY RETURN
If you return the vehicle and any optional extras before the agreed-upon rental period, you will forfeit the discount or any special offer if you fail to meet the specified requirements. This may result in a higher rental cost. No refund is provided for unused days.
12.- LATE RETURN
Unless otherwise agreed, you must return the vehicle and any optional extras on the day, time, and at the office indicated in the rental agreement. There is a courtesy agreement that allows you to return the vehicle up to 59 minutes late without incurring any charges. If you anticipate being late, it is advisable to request an extension. If you arrive late, you will be required to pay an additional day's rental fee for the vehicle and any optional extras, along with a late return fee for each day or fraction of a day that you are late.
13.- PRIOR AUTHORIZATION
RTK50 will make a pre-authorization on your payment card. This pre-authorization allows for a temporary hold of funds on your credit card to ensure that there are sufficient funds available to process the final payment for the rental period. If you choose to pay with a different card than the one presented during pick-up, please note that your bank may take up to 28 days to release the pre-authorized amount.
14.- ACCEPTED PAYMENT CARDS
VISA, MASTERCARD, UNION PAY, AMERICAN EXPRESS, DISCOVER and DINERS CLUB CREDIT cards.
15.- PAYMENT CARDS NOT ACCEPTED
JCB, MAESTRO cards, in any of their modalities, are not accepted. Cards are not accepted DEBIT. Don't accept cards PREPAYMENT in any of its emissions or modalities. Exclusive use cards for electronic payments are not accepted.
16.-PAYMENT ON WEBSITE
You could book throught our web: www.rentalk50.com, if you choose to pay with a debit card, it must be in your name and physically presented at the time of vehicle pick-up. Please note that you will also be required to provide a credit card as a vehicle security deposit, as detailed in point 14 of the terms and conditions.
17.- PAYMENTS
Charges are set in the currency of the country where the rental agreement is issued (euros). When you sign the rental agreement, you agree that we will charge your payment card for all expenses incurred during your rental period.
18.- TRACKING
The vehicle may be equipped with a geographic tracking system and tracking devices to locate our vehicles in the event of theft, non-return of the vehicle to the rental office, or to locate the vehicle in case of an accident or breakdown.
19.- LOST PROPERTY
We will make every effort to contact you if we find personal belongings in the vehicle. Any item containing personal or financial information will be destroyed after 28 days in accordance with our privacy policy and the General Rental Conditions. The remaining items will be discarded after three months.
20.- REGISTRATION IN EXTERNAL APPLICATIONS
RTK50 does not authorize the inclusion of our vehicles' license plates in access management applications, such as municipal parking apps, "blue zone" or similar, hospitals, airport barriers, vignettes and online payment devices, or any membership club. You must take into account that, in the event that you include one of our license plates, you will be responsible for all payments that occur while that plate remains active in the application, including payments that may derive once your rental has concluded. RTK50 assumes no responsibility for possible charges to your credit card during your rental and once it has ended, nor may a refund be requested for any of these possible amounts charged once your contract has ended.
21.- APPLICABLE LEGISLATION
The applicable legislation governing the contract between you and us will be the legislation in force in the country where you pick up the vehicle and where the rental contract is concluded.
22.- PERSONAL INFORMATION
In compliance with the provisions of the General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016, which entered into force on May 25, 2018. MINICAR PONS, S.A., complies with the requirements demanded by said legislation, treating all your data in accordance with legal requirements. You may exercise the rights of access, rectification, erasure, restriction of processing, data portability, and objection, in accordance with the aforementioned LOPD and GDPR. (I) Your data will only be transferred to the relevant sanctioning authorities and parking companies if they have the right to access the information and the law allows us to do so, or to verify the validity of your driving license. (II) To third parties acting on our behalf in claims management, in the collection of money owed by you, and to conduct customer surveys with your prior authorization, in order to improve our services. You can find more information on this matter in the PRIVACY POLICY section of our website.
MINICAR PONS S.A.
- C.I.F.: A-43.042.274
- Avda. de Falset, 138 43206 REUS.ES
Central Office Telephone: +34 877 990 298
Roadside assistance telephone from Spain: +34 900 300 188
Roadside assistance telephone from outside Spain: +34 933 669 581
Customer service: lloguer@rentalk50.com
Reservations: reservas@rentalk50.com
Commercial department: comercial@rentalk50.com
Invoice requests: reus.dt@rentalk50.com
