RETURN POLICY FOR CAR RENTALS AND COMMERCIAL VEHICLES.
Last updated on May 1, 2025.
Company return statement RENTALK50®, a driverless vehicle rental company belonging to MINICAR PONS S.A, for prepaid reservations using our website: www.rentalk50.com from any of the supported systems, such as computers, phones or tablets.
- Cancellations must be made within 48 hours of the confirmed date and time.
- Cancellations made within 48 hours prior to the confirmed time will be non-refundable, that is, RENTALK50® will not refund any prepaid amount.
- The return must be requested in person or by email to: reservas@rentalk50.com
- Although you can contact RENTALK50 by phone® to cancel your reservation, this cancellation will not take effect until you have sent us an email or visited one of our offices and, after identification, cancelled your reservation.
- For cancellations free of charge, the return of all the money paid will be returned to the same card with which the payment was made, during the 24 hours following the notification of cancellation.
- The type of currency in which the return will be made will be EUR. For reservations paid in USD/GBP, the exchange rate of the same amount in EUR on the date of cancellation will be applied.
- There is no possibility of receiving the money paid in cash or another card.
- RENTALK50 will not cancel any reservation confirmed by external companies (broker) or travel agencies, made directly on the different web pages of the issuing companies or agencies, except in cases where the cancellation request is issued directly by the contracting company or agency.
- Each operator follows a different cancellation policy, contact the company that made the reservation by the means that have been indicated and check your cancellation rights.
- RENTALK50 cannot return any amount that has been paid to a collaborating company or travel agency.
VERY IMPORTANT:
Confirmed and paid reservations on our website have a 12-hour vehicle delivery window. After this period, if the reservation holder does not show up, it will be understood that the customer has abandoned their rental; in these cases, RENTALK50® will not refund any total or partial prepaid amount.
If the reservation holder shows up to pick up the vehicle and lacks any of the legal requirements or documents to proceed properly with the rental as detailed in the GENERAL TERMS AND CONDITIONS OF CONTRACTING, the reservation will be considered null and RENTALK50® will not refund any total or partial amount paid.
MODIFICATIONS:
Confirmed reservations made through our website DO NOT allow changes to the reservation holder or the delivery date; therefore, we recommend that if you want to change the holder or the delivery date, you cancel your reservation and make a new one. In these cases, RENTALK50® cannot guarantee that you will be able to access the same rate or model group you previously requested.
EXCEPTIONS:
It will be possible to retrieve your reservation and change its ownership, provided that the original holder is present at the time of delivery. They must authorize the delivery of the vehicle to another person as an additional driver. The cost of the additional driver is €8.00 per day, with a maximum of €80.00 per contract.
The owner of our computer system necessary to be able to provide the vehicle reservation and rental services is GALAXY SOFTWARE S.L.U. Avda. Manuel Fraga Iribarne, 15 portal 4-1, 29620 TORREMOLINOS, SPAIN. This company accesses your personal information only to the extent necessary to process your reservation through our website.
