{"id":12482,"date":"2023-06-09T18:23:54","date_gmt":"2023-06-09T18:23:54","guid":{"rendered":"https:\/\/rentalk50.mywebs.live\/?page_id=12482"},"modified":"2025-06-01T09:01:07","modified_gmt":"2025-06-01T09:01:07","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/rentalk50.com\/en_gb\/politica-de-cancelacion\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<body>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12482\" class=\"elementor elementor-12482\" data-elementor-settings='{\"ha_cmc_init_switcher\":\"no\"}' data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80234ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80234ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings='{\"_ha_eqh_enable\":false}'>\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5dcf0ed\" data-id=\"5dcf0ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-94721a9 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"94721a9\" data-element_type=\"section\" data-e-type=\"section\" data-settings='{\"background_background\":\"classic\",\"_ha_eqh_enable\":false}'>\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e907b44\" data-id=\"e907b44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ec383c elementor-widget elementor-widget-heading\" data-id=\"9ec383c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RETURN POLICY FOR CAR RENTALS AND COMMERCIAL VEHICLES.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54945bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54945bc\" data-element_type=\"section\" data-e-type=\"section\" data-settings='{\"_ha_eqh_enable\":false}'>\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d69255e\" data-id=\"d69255e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d05f6d elementor-widget elementor-widget-text-editor\" data-id=\"5d05f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated on May 1, 2025.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c73459 elementor-widget elementor-widget-text-editor\" data-id=\"1c73459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Company return statement <strong>RENTALK50\u00ae<\/strong>, a driverless vehicle rental company belonging to <strong>MINICAR PONS S.A,<\/strong> for prepaid reservations using our website: <a href=\"https:\/\/rentalk50.com\/en_gb\/\">www.rentalk50.com<\/a> from any of the supported systems, such as computers, phones or tablets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d42c59 elementor-widget elementor-widget-text-editor\" data-id=\"0d42c59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Cancel a reservation made through our website:<\/strong>   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed9a21 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5ed9a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cancellations must be made within 48 hours of the confirmed date and time.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cancellations made within 48 hours prior to the confirmed time will be non-refundable, that is, RENTALK50<span style=\", Arial, sans-serif\">\u00ae<\/span> will not refund any prepaid amount.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The return must be requested in person or by email to: <a href=\"mailto:reservas@rentalk50.com\" target=\"_blank\">reservas@rentalk50.com<\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Although you can contact RENTALK50 by phone<span style=\", Arial, sans-serif\">\u00ae<\/span> to cancel your reservation, this cancellation will not take effect until you have sent us an email or visited one of our offices and, after identification, cancelled your reservation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">For cancellations free of charge, the return of all the money paid will be returned to the same card with which the payment was made, during the 24 hours following the notification of cancellation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The type of currency in which the return will be made will be EUR. For reservations paid in USD\/GBP, the exchange rate of the same amount in EUR on the date of cancellation will be applied.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">There is no possibility of receiving the money paid in cash or another card.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f400c elementor-widget elementor-widget-text-editor\" data-id=\"b1f400c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Cancel a reservation made through a broker or travel agency:<\/strong>     \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4b77f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4c4b77f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RENTALK50 will not cancel any reservation confirmed by external companies (broker) or travel agencies, made directly on the different web pages of the issuing companies or agencies, except in cases where the cancellation request is issued directly by the contracting company or agency.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Each operator follows a different cancellation policy, contact the company that made the reservation by the means that have been indicated and check your cancellation rights.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RENTALK50 cannot return any amount that has been paid to a collaborating company or travel agency.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2940557 elementor-widget elementor-widget-heading\" data-id=\"2940557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">VERY IMPORTANT:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c877b44 elementor-widget elementor-widget-text-editor\" data-id=\"c877b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Confirmed and paid reservations on our website have a 12-hour vehicle delivery window. After this period, if the reservation holder does not show up, it will be understood that the customer has abandoned their rental; in these cases, RENTALK50<span style=\"color: #001d35; font-family: 'Google Sans', Arial, sans-serif;\">\u00ae<\/span>\u00a0will not refund any total or partial prepaid amount.<\/p><p>If the reservation holder shows up to pick up the vehicle and lacks any of the legal requirements or documents to proceed properly with the rental as detailed in the GENERAL TERMS AND CONDITIONS OF CONTRACTING, the reservation will be considered null and RENTALK50<span style=\"color: #001d35; font-family: 'Google Sans', Arial, sans-serif;\">\u00ae<\/span>\u00a0will not refund any total or partial amount paid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111d0fb elementor-widget elementor-widget-heading\" data-id=\"111d0fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MODIFICATIONS:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb94ee8 elementor-widget elementor-widget-text-editor\" data-id=\"bb94ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Confirmed reservations made through our website DO NOT allow changes to the reservation holder or the delivery date; therefore, we recommend that if you want to change the holder or the delivery date, you cancel your reservation and make a new one. In these cases, RENTALK50<span style=\"color: #001d35; font-family: 'Google Sans', Arial, sans-serif;\">\u00ae<\/span>\u00a0cannot guarantee that you will be able to access the same rate or model group you previously requested.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b96418 elementor-widget elementor-widget-heading\" data-id=\"7b96418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EXCEPTIONS: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5780b0f elementor-widget elementor-widget-text-editor\" data-id=\"5780b0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It will be possible to retrieve your reservation and change its ownership, provided that the original holder is present at the time of delivery. They must authorize the delivery of the vehicle to another person as an additional driver. The cost of the additional driver is \u20ac8.00 per day, with a maximum of \u20ac80.00 per contract.<\/p>\n<p>The owner of our computer system necessary to be able to provide the vehicle reservation and rental services is GALAXY SOFTWARE S.L.U. Avda. Manuel Fraga Iribarne, 15 portal 4-1, 29620 TORREMOLINOS, SPAIN. This company accesses your personal information only to the extent necessary to process your reservation through our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/body>","protected":false},"excerpt":{"rendered":"<p>POLITICA DE DEVOLUCI\u00d3N PARA ALQUILERES DE COCHES Y VEH\u00cdCULOS COMERCIALES. \u00daltima actualizaci\u00f3n 1 de mayo de 2025. Comunicado de devoluci\u00f3n de la compa\u00f1\u00eda RENTALK50\u00ae, empresa de alquiler de veh\u00edculos sin conductor, perteneciente a MINICAR PONS S.A, para las reservas prepagadas mediante la utilizaci\u00f3n de nuestra p\u00e1gina web: www.rentalk50.com desde cualquiera de los sistemas admitidos, tales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_joinchat":[],"footnotes":""},"class_list":["post-12482","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/pages\/12482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/comments?post=12482"}],"version-history":[{"count":5,"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/pages\/12482\/revisions"}],"predecessor-version":[{"id":22452,"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/pages\/12482\/revisions\/22452"}],"wp:attachment":[{"href":"https:\/\/rentalk50.com\/en_gb\/wp-json\/wp\/v2\/media?parent=12482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}