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General contracting conditions

GENERAL TERMS AND CONDITIONS OF CONTRACTING.

Last updated January 1, 2021

This document contains the information that you and additional drivers, if any, should know about your rental. By reading this document you acknowledge that you understand and accept these conditions in their entirety. The rental terms and conditions are those that will generally govern your rental contract, although in certain cases, there may be alterations to them, these would be reflected in all cases in your contract document. 

The company that provides the service is MINICAR PONS, SA with address at Reus Avenida de Falset, 142 CIF A-43.042.274 through its trademark RENTALK50, hereinafter RTK50. This will not necessarily be the same company with which you make the rental reservation.

To make a reservation, change or modify a reservation, you must contact our reservations team at +34 877 990 298 or by mail to the following email: reservas@rentalk50.com

To make a comment during or after your rental, you should contact the following email:                                                    lloguer@rentalk50.com

1.-BASIC INFORMATION OF THE DRIVER:

Driving license requirements

When picking up the vehicle, both the main driver and the additional drivers must present their original valid driving license (category B) for the entire rental period. We can only accept original documents or, failing that, the electronic driving license provided by the DGT through its application “my dgt”

You can download the application at the following link: https://sede.dgt.gob.es/es/appmidgt/

Keep in mind that the electronic driving license only authorizes you to circulate within the Spanish state, if you plan to circulate in other states, you must have the original physical license.

You can rent one of our vehicles as long as you meet the following conditions:

Be over 21 years of age and have a valid driver’s license for the entire rental period, with a minimum age of 2 years for vehicles GROUPS: A-AS-B-BH-C-CS-VA-VB-VC-VD For the rest of the vehicles, the age of the driver must be over 23 years old with the same conditions of seniority and validity. If you or any of the drivers are under 23, each will have to pay an additional young driver surcharge. The cost of this charge is € 14.60 VAT included, per day and driver, if you rent the vehicle for more than 10 days, you will only be charged a maximum of 10 days with full coverage for the rest of the contract, with a 30 days maximum.

You can drive one of our vehicles if you have a valid driving license, issued in any country of the European Union or the European Economic Area (Andorra, Iceland, Liechtenstein and Norway), they may be required to prove their driving license accompanied of the International card if your document has been issued outside the EU. This will always be effective for drivers in the US, Africa, Asia and the Middle East.

Clauses and regulations of DVLA (Driver and Vehicle Licensing Agency)

If you have a UK driving license, the rental office staff will need to verify your driving history when picking up the vehicle. There are three ways to do this:

  • Printing the history summary from the DVLA website
  • Using the  «license check code»  on the DVLA website
  • By contacting DVLA by phone through the number 0044 300 790 6801 (Monday to Friday from 08:00 to 19:00; Saturdays from 08:00 to 14:00 GMT).

Steps to follow before going to collect the vehicle:

  1. Visit  www.gov.uk/view-driving-licence  and click ‘Start now’
  2. Enter your driving license number, your UK Social Security (NINO) number and your postal code
  3. Check the box “I agree” and click on “View now”
  4. Click on “Share your license information”
  5. Click on “Get a code”
  6. Make a note of the code or, if you have access to a printer, click “Print”.

The code is valid for 21 days. However, you will no longer need it once you have collected the vehicle. Therefore, you must request the code / print a maximum of three weeks before the pick-up date.

 

2.-COUNTRIES IN WHICH IT IS PERMITTED TO CIRCULATE WITH A VEHICLE OF RTK50:

The vehicle is only allowed to be used in the following countries:

Germany, Andorra, Austria, Belgium, Denmark, peninsula Spain, France, Finland, Holland, Liechtenstein, Luxembourg, Portugal, Republic of San Marino, Sweden, Switzerland and Gibraltar.

The vehicles are not authorized to circulate on any island of the mentioned countries.

The transfer or transport of the vehicle to the Autonomous Cities of Ceuta and Melilla, from any point of the national territory, between the Peninsula and the islands (Balearic and / or Canary Islands) is unauthorized.

3.-USE OF THE VEHICLE:

The driver must use the vehicle with the appropriate care and skill. Use the vehicle according to the regulations in force in the country in which you are driving. Use the vehicle in a lawful manner and for legal purposes. Use the correct fuel. Close the vehicle when it is not circulating and make sure that all its doors, windows, sunroof, mobile roof or removable cover are perfectly closed. Have the vehicle key controlled at all times, the loss of the key is not covered by any of the insurance that RTK50 can provide, if it occurs, you must immediately notify our headquarters or, failing that, the available roadside assistance phone 24 hours a day, so that the car is collected and guarded at the RTK50 or the assistance company. If the loss of the key results in the theft of the vehicle, RTK50 may consider it misuse, and therefore may demand the full amount of the damages that this causes, including the value of the vehicle. The vehicle must not be used for commercial purposes; For any motor sport, whether recreational or professional, off-road, towing another vehicle or trailer, transporting flammable, explosive, corrosive or combustible substances, except essentially mineral oils permitted by current legislation. The main driver cannot allow any other person who is not listed in the rental contract to drive the vehicle. and therefore may demand the full amount of the damages that this causes, including the value of the vehicle. The vehicle must not be used for commercial purposes; For any motor sport, whether recreational or professional, off-road, towing another vehicle or trailer, transporting flammable, explosive, corrosive or combustible substances, except essentially mineral oils permitted by current legislation. The main driver cannot allow any other person who is not listed in the rental contract to drive the vehicle. and therefore may demand the full amount of the damages that this causes, including the value of the vehicle. The vehicle must not be used for commercial purposes; For any motor sport, whether recreational or professional, off-road, towing another vehicle or trailer, transporting flammable, explosive, corrosive or combustible substances, except essentially mineral oils permitted by current legislation. The main driver cannot allow any other person who is not listed in the rental contract to drive the vehicle. Except essentially mineral oils permitted by current legislation. The main driver cannot allow any other person who is not listed in the rental contract to drive the vehicle. Except essentially mineral oils permitted by current legislation. The main driver cannot allow any other person who is not listed in the rental contract to drive the vehicle.

4.-ACCIDENTS AND THEFT

In the event of an accident or theft, you must immediately notify the Police and us within 24 hours if the vehicle has been involved in an accident or has suffered a breakdown, even if there are no third parties involved, you must inform RTK50. If the vehicle is lost, stolen or damaged, you must, as established by law, pay the excess specified in the rental contract, any taxes and our accident, theft or damage management. We will attempt to recover the excess and other expenses from the opposing party, if any, provided that you can demonstrate that the damage, theft or loss is not your fault or due to willful default, fraud or gross negligence on your part.

5.-EXEMPTIONS

The exemptions limit the amount of the excess of the amount to be paid if the Vehicle is damaged or stolen. Our rates include a basic level of coverage and we will not charge you more than the stipulated excess, plus taxes if applicable, and our commission for handling theft or damage, unless the exemption is not valid.

6.-FRANCHISE

Your franchise will not be valid if the loss or theft is due to (I) a deliberate fraudulent action, omission or gross negligence on your part, (II) a deliberate breach of the conditions, (III) damage caused inside the vehicle Except for those caused by the natural wear and tear of the materials, (IV) damage to the tires and rims of the Vehicle, including punctures or blowouts not attributable to their poor condition, (V) damage to the underside caused by off-street traffic, Crossings, roads, highways or highways, (VI) damage to the vehicle’s roof from trying to enter accesses without the proper height. (VII) loss of key. If your franchise is not valid,

7.- FINES AND CHARGES

The owner of the rental contract must pay any parking or traffic fine received for the use of the vehicle during the rental period. RTK50, through its fines management department, will proceed to identify the driver who owns the rental contract, by the official means authorized for this purpose. The management for each identification involves the payment of a minute, this will be € 42.35 VAT included, for each identification. To make this charge, RTK50 will charge this amount to the credit card that you provided when making the rental and will issue the corresponding invoice. VERY IMPORTANT:This charge only corresponds to the driver’s identification, in no case does RTK50 charge for the amount of the fine, this will be sent by the Sanctioning Body to the address you provided, or in the case of complaints issued by the DGT or the Madrid City Council, to drivers of Spanish nationality, to the address that appears in their name in the DGT file. (General direction of traffic)

 8.- FUEL

 You must return the Vehicle with the same amount of fuel that was delivered to you at the time of collection. If you do not return the Vehicle with the same level of fuel, you will have to pay for the fuel you have used together with an established refueling charge of € 23.00 VAT included. The price of the liter of fuel is established based on what is published in the BOE and is updated in our system regularly.

9.- ADDITIONAL DRIVERS AND PASSENGERS

 You are responsible for ensuring that the additional drivers you have added to the rental agreement or any passenger traveling inside the Vehicle respect these terms and conditions.

 10.- CHANGES IN THE RENT

 You will have to pay any price increase if you change the rental period or if the agreed mileage is exceeded. You must pay the “ONE WAY” charge (One way trip or return expense) if you return the Vehicle in an office other than the departure one.

11.- EARLY RETURN

 If you return the Vehicle and any optional extras in advance, you will lose the discount or any special offer if you do not meet the established requirements. This may mean that the cost of the rental is higher. No refund is applied for unused days.

 12.- LATE RETURN

 Unless otherwise agreed, you must return the Vehicle and any optional extras, on the day, time and office indicated in the rental contract. There is a courtesy agreement that allows you to deliver the Vehicle 59 minutes late at no charge. If you think you are going to be late, it is a good idea to request an extension. If you are late, you will have to pay an additional day of rental of the Vehicle and any optional extras, in addition to a late return charge for each day / fraction of a day that you are late.

 13.- PRIOR AUTHORIZATION

 RTK50 will pre-authorize your payment card. This authorization allows you to retain an amount on your credit card that guarantees that there will be sufficient funds to process the final payment of the rental period. If you pay with a different card than the one I present in the delivery, you must bear in mind that your bank may take up to 28 days to release the pre-authorized money.

 14.- PAYMENT CARDS ACCEPTED

 Cards CREDIT VISA, MASTERCARD, UnionPay, American Express and Diners Club.

 15.- PAYMENT CARDS NOT ACCEPTED

 JCB, MAESTRO, or AMERICAN EXPRESS TRAVELERS CHECK cards are not accepted in any of their modalities. DEBIT cards are not accepted PREPAID cards are not accepted in any of their issues or modalities. Exclusive use cards for electronic payments are not accepted.

 16.-PAYMENT ON THE WEB

You can make a reservation on our website: www.rentalk50.com , paying with a debit card, it must be owned and must be physically presented at the time of vehicle collection, you must take into account that, He will also request a credit card from those detailed in point 14 as a guarantee of the vehicle.

 17.- PAYMENTS

The charges are established in the currency of the country issuing the contract (Euros). When you sign the rental agreement, you agree that we will charge your payment card for all expenses incurred during your rental period.

18.- FOLLOW-UP

 The Vehicle may be equipped with a geographic location system and tracking devices in order to locate our vehicles in the event of theft, when the vehicle is not returned to the rental office or to locate the Vehicle in the event of an accident or breakdown.

19.- PERSONAL INFORMATION

 En cumplimiento de lo dispuesto en el Reglamento General de Protección de Datos (RGPD) 2016/679 de 27 de abril de 2016 que entro en vigor el día 25 de mayo de 2018.             MINICAR PONS, S.A., cumple con los requisitos que dicha legislación exige, tratándose todos sus datos de acuerdo a las exigencias legales. Vd. Podrá ejercer los derechos de acceso, rectificación, supresión, limitación del tratamiento, portabilidad de los datos y oposición, de conformidad con la LOPD y RGPD citados.(I)Sus datos solo serán transferidos a las autoridades sancionadoras pertinentes y empresas de estacionamiento si tuvieran derecho a acceder a la información y la ley nos permite hacerlo, o para verificar la validez de su carnet de conducir.(II) A terceros que actúan en nuestro nombre en gestión de reclamaciones, en la recaudación de dinero que Vd. nos deba y para realizar encuestas a los clientes previa autorización por su parte, con objeto de mejorar nuestros servicios. Puede consultar más información sobre esta cuestión en el apartado POLITICA DE PRIVACIDAD de nuestra página web.

20.- LOST OBJECTS

 We will do our best to contact you if we find personal items in the Vehicle. Any object that contains personal or financial information will be destroyed after 28 days in accordance with our privacy policy and the General Rental conditions. The rest of the objects will be eliminated after three months.

 21.-APPLICABLE LEGISLATION

 The applicable legislation that governs the contract between you and us will be the applicable legislation in the country where you pick up the vehicle and where the rental contract is entered into.

RENTALK50 is a trademark of MINICAR PONS SA . CIF: A-43.042.274 Avda.de Falset, 142 43206 REUS.

Central Office Telephone: + 34 877 990 298

Roadside assistance phone from Spain: +34 902 011 000

Roadside assistance phone from outside Spain: +34 933 669 581

Customer service: lloguer@rentalk50.com

Reservations: reservas@rentalk50.com