General return policy
RETURN POLICY FOR CAR AND COMMERCIAL VEHICLE RENTALS.
Last updated January 1, 2021.
Return statement from the company RENTALK50 , belonging to MINICAR PONS SA for pre-paid reservations using our website: www.rentalk50.com from any of the supported systems, such as computers, telephones or tablets.
Canceling a confirmed reservation is always possible taking into account the following factors:
- Cancellations must be made within 48 hours of the confirmed date and time.
- Cancellations that are made within 48 hours prior to the confirmed time will have a charge from RTK50 of € 50.00 + VAT 21% for no-show ( NO SHOW ) this charge is made for damages That causes for RTK50, having a vehicle blocked with a confirmed reservation, without the possibility of another client being able to access it.
- The return must be requested in person or by email to the email: firstname.lastname@example.org
- Although you can contact RTK50 by phone to cancel your reservation, this cancellation will not take effect until you have sent us an email or have traveled to one of our offices and prior identification, cancel your reservation.
- For cancellations free of charge, the return of all the money paid will be returned to the same card with which the payment was made, during the 24 hours following the notification of cancellation.
- For cancellations that remain within 48 hours prior to the reservation time, a payment will be made for the difference of the total charged, less the amount of the charge (NO SHOW) to the same card with which the payment was made, during 24 hours after notification of cancellation.
- There is no possibility of receiving the money paid in cash or on another card.
Reservations confirmed and paid on our website, have a vehicle delivery margin of 12 hours, after this period of time, if the holder of the reservation does not appear, it will be understood that the client has rejected his rental, in these cases RTK50 will not proceed to the payment of any amount totally or partially prepaid.
If the holder of the reservation shows up to pick up the vehicle, and it lacks any of the legal requirements to proceed correctly with the rental detailed in the GENERAL TERMS AND CONDITIONS OF CONTRACT, the reservation will be considered void and RTK50 will not proceed to pay any Total or partially paid amount, except in those reservations whose final amount is greater than € 500.00, in these cases 30% of the total prepaid will be paid during the first 24 hours.
Reservations confirmed through our website DO NOT allow modifications to the reservation holder or the delivery date, for this we recommend that if you want to change the ownership or the delivery date, cancel your reservation and make one again. In these cases, RTK50 cannot guarantee that you can access the same rate or model group that I previously requested.
It will be possible to recover your reservation and change the ownership of it, provided that the initial holder is present at the time of delivery, he must authorize the delivery of the vehicle to another person as an additional driver, the cost of the additional driver will be 5, € 78 + VAT 21% per day.
The owner of our computer system necessary to provide vehicle reservation and rental services is GALAXY SOFTWARE SLU Avda. Manuel Fraga Iribarne, 15 portal 4-1 29620 TORREMOLINOS, SPAIN. This company accesses your personal information only to the extent necessary to process your reservation through our website.